Contact
Questions about the app, your account, an animal listed on the marketplace, or a care guide you would like us to add? Send us a message and we’ll get back to you.
The quickest way to reach us is by email at ocean.ceramics@aol.com. We aim to respond within 2 business days.
To help us answer faster, include the email address on your account, the device and browser you were using, and what you were trying to do.
Common topics, how to report a problem, and how to request a feature.
Visit supportInterested in an animal for sale? Use the enquiry form on its listing to reach the seller directly.
Browse the marketplaceEnquiries are handled by a small independent team, so replies can take up to 2 business days. Report a problem or a payment issue and we’ll prioritise it.